Refund Policy

We want you to feel confident choosing Kept.

If you're not satisfied with your first purchase, we'll make it right.

Every new paid purchase of Kept — whether it's creating a new Home Record or starting a Kept Membership — includes a 30-day money-back guarantee.

To claim: email hello@kept.build within 30 days of your purchase, from the email address on your account. Tell us the purchase you'd like refunded — you don't need to give a reason.

We process the refund through Paddle (our payment provider). The money is typically back on your original card within 3–5 business days once approved, depending on your bank.

Your initial Kept Record purchase is covered by the same 30-day money-back guarantee.

This guarantee is intended to give you confidence in trying Kept. If you experience any issues, we'll always do our best to resolve them before processing a refund.

For builder or commercial accounts, additional fair-use terms may apply where Kept has been used across multiple projects or for substantial commercial benefit.

A Kept Membership keeps your home's digital record active and growing over time.

Membership allows you to continue adding:

• maintenance records
• warranties
• manuals
• plans
• photos
• documents

Membership renews automatically until cancelled.

You can cancel at any time from your account or by emailing hello@kept.build.

If your membership renews and you haven't used Kept since the renewal, contact us within 7 days and we'll gladly refund that renewal payment.

You can cancel your Kept Membership at any time.

When you cancel:

• your membership remains active until the end of your current billing period
• you won't be charged again
• your Kept Record is not deleted

After your membership ends, your Kept Record is retained and not deleted — it stays safe and kept with the property.

To continue adding new documents, maintenance records or updates, simply reactivate your membership at any time.

Our goal is that your home's history stays with your property — not with a subscription.

Approved refunds are returned to your original payment method.

Depending on your bank or card provider, refunds typically appear within 5–10 business days.

Nothing in this Refund Policy limits or replaces your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other consumer protection laws that apply to you.

Where applicable law gives you greater rights than this policy, those rights will always apply.

Questions about refunds or your Kept account? We're happy to help.

hello@kept.build