Kept · Help

Help & FAQ

Short answers to the questions we hear most often. Can't find what you need? Email hello@kept.build.

001 — What is Kept?

Kept is a permanent record of your property — plans, documents, certificates, warranties, products and finishes, and photos and video of the work that's been done (including the things that get covered up during a build or renovation). It stays with the property for the life of the home, and passes to the next owner.

002 — How does pricing work?

There are two ways to start your Kept Record:

If you're building or renovating — a one-off Kept Record includes 12 months of full access and up to 10 GB kept for life. It's the complete capture toolkit: upload your floor plan, invite your builder and trades, and document everything as it's built. After the first 12 months, an optional membership keeps your record living.

If you're already in your home — start your Kept Record as a low-cost monthly or annual membership. Build up your home's record over time: appliances, finishes, warranties, certificates, documents and photos, all in one searchable place, kept with the property for life.

See current pricing in your local currency on the pricing page. All prices include applicable taxes. You can upgrade an existing-home record to a full build record any time you start a renovation.

003 — What happens if my membership lapses?

Nothing is ever deleted if your membership lapses. Your Kept Record stays safe and is kept with the property.

Reactivate any time and pick up where you left off — nothing is lost in between.

004 — Is my data safe and backed up?

Yes. Uploads are stored in private, encrypted storage. We run daily backups plus an independent second copy held with a different provider, so the record is protected even in the unlikely event of an outage. The record is kept with the property.

005 — Can I get a refund?

Yes — if you're not happy within 30 days of your first purchase, we refund in full, no questions asked. Auto-renewals have a 7-day window if you haven't used the new period. Full details are in the Refund Policy.

006 — How do I add things to my record?

You can add to your Kept Record any time: upload photos, videos and documents, record your appliances, finishes, warranties and certificates, and drop pins on your floor plan to mark where things are. You can also generate a QR code for your property so a tradesperson can scan it on site and upload straight to your record — no account needed.

If you're building or renovating, a build Kept Record adds the full on-site capture toolkit: upload your own floor plan and invite your builder and trades by email to document the work as it's built, before it's covered over.

007 — Can I export my record?

A downloadable Kept Record archive (PDF summary + full media export) is on the near-term roadmap. In the meantime, everything you've uploaded remains accessible in your account, and you can request an export by emailing hello@kept.build.

Still need help?

Email hello@kept.build and a real person will get back to you.